Matt, can you tell us a little about your business, One Health Clinic and give us some insight into what your day-to-day role involves?
Our aim is to make One Health Clinic a one-stop health care centre. We are a small, successful and effective health care centre in Port Macquarie. We provide osteopathy, remedial massage therapy and we are soon to have physiotherapy back on board to help give a broad treatment focus to our patients with musculo-skeletal issues. We also work with Natasha from Sprout Naturopathy and Olivia Sakamoto Counselling Services, who both operate out of our building, which helps us provide a fully comprehensive service.
As the business owner, I oversee the day-to-day running of the clinic. However, first and foremost, I am a clinician and spend most of my time assessing, treating and advising our patients. I also teach various subjects to remedial massage and fitness students at our local TAFE on occasion and I run a professional development company, teaching a variety of advanced manual therapy techniques to qualified physiotherapists, osteopaths, chiropractors, doctors and remedial massage therapists around the country. I’m quite busy, really!
What changes have you noticed in the health care industry over the last decade or so, and how have you had to adapt to cater for these?
Well, I’ve been in the health care industry for nearly 20 years now, and during this time I have seen many changes. Although basic human anatomy remains constant, our approach is constantly evolving as research continues to lead us to make further improvements in health care. With regard to manual medicine, 20 years ago there was more of a blanket approach, with a “one-size-fits-all” ethos.
Nowadays, we recognise individual differences in structure and function of the body and provide bespoke treatment and rehabilitation for each person, which is a step forward. We are always looking for new ways to improve on how we deal with injuries, posture, working adaptations and more. I look forward to the next decade and what it will bring.
How do you differentiate your clinic from others within the market?
We believe that no single profession has all the answers, so, by having an “open-clinic” policy, with a team-centred attitude, we believe we can combine our expertise to provide the most effective possible outcome for our patients. Our patients are our focus and we believe we give an honest, professional service that is appropriate to their individual needs.
As a result, people keep coming back as and when necessary and continue to recommend us to others. This, and the fact that we truly love what we do, gives us a passionate approach to help people achieve improvements in their health and lifestyle.
In your opinion, what is the best thing about running your own business?
Making my own decisions. The whole business thing is hard work and not always an easy road. Managing time is often difficult; however, being my own boss gives me freedom to manage my own time and focus on the truly important things in life, of which I consider my family at the top of that pile.
And what have been some of the biggest challenges that you have faced within your role as an osteopath and business owner?
Time! It’s difficult to manage when there is only one of me! I have superb help from Christine, our practice manager and everyone else in our practice, who all manage various aspects of the business brilliantly, but proper time management is essential to ensure a smooth running of the business.
What do you wish someone would have told you before embarking on your journey as a business owner?
To meticulously plan how to achieve my visions and goals for my business and to expect to put in a lot of hard work. Don’t get me wrong – having my own business is extremely rewarding. I think we need to give newcomers to business encouraging yet realistic advice to plan and prepare well, before they embark on their journey, and we need to provide support for them along the way.
What are you hoping to achieve in business this year?
To build on what we have established here in Port Macquarie over the past seven years and hopefully embark on some new and exciting ventures. We believe we have the passion and vision to provide the best and most effective manual health care centre in the region and by teaming up with other professions, both in our clinic and in the local area, we aspire to produce the best available health care services.
And finally, if you could invite any three business people to lunch, who would they be and why would you invite them?
Well, I suppose I could always go for the usual suspects such as Richard Branson, Bill Gates and Steve Jobs, but that may be too predictable. I will say definitely ONE of these three men, due to their raw determination, focus and insights, which are the cornerstone to spring-board them to what they have achieved in their individual careers.
I would also like to sit down with Andrew Taylor Still (1829 – 1917), founder of osteopathy and founder of the A.T. Still University in Kirksville, Missouri USA. I‘m inspired by his “ahead-of-his-time thinking” in the medical field and his persistence in promoting the benefits of osteopathy.
Finally, I would love to meet Elon Musk (SpaceX, Tesla etc). His goal to change the world and humanity and his drive and influence to do so inspires me to make a significant change in the health care industry … Watch this space!
Thanks for your time, Matt.